Why You'll Love This Job
Position Purpose:
The Optical Administrative Assistant (OAA) is responsible for assisting Opticians with the execution of daily tasks to ensure a compliant, efficient optical operation. The position requires excellent organizational, time management, critical thinking, and customer service skills as well as the ability to work in a team environment.
Responsibilities
Primary responsibilities:
Assist Opticians with providing excellent professional patient care.
Assist patients in selection and fit of eyewear.
Assist Opticians with receiving eyewear from labs, notifying patients of their eyewear being ready, and maintenance of the patient’s Compulink file to ensure compliance regarding dispensing.
Answer phones, assisting patients who call with their needs.
Sourcing insurance coverage for patients, verifying eligibility, interpreting benefits, and billing materials in a timely manner.
Assisting patients with Contact Lens ordering to include but not limited to pricing, explanation of their benefits, ordering materials, billing insurance, receiving orders, and dispensing orders.
Creating Patient Demographic in Compulink when needed, scanning necessary documents.
Collaborate with Opticians on prioritizing tasks for best patient experience.
Communicate with Practice Partners as needed for best patient experience.
Maintain a clean and organized dispensary at all times, free of clutter. Keep frame boards and work area neat and organized.
Complete requested tasks effectively and in a timely manner, meeting deadlines and expectations.
Flexibility to perform other duties as assigned by the District Manager.
Must be a service-oriented individual that enjoys building relationships with patients.
Basic computer skills required
Must adhere to Company Employee Handbook